Return Policy
Thank you for choosing Gooob for your table lamp. We are committed to providing you with quality products and excellent customer service. If you have any questions or are not satisfied with your purchase, we will do our best to resolve the issue and ensure your satisfaction.
For your protection and to provide a smooth return process, please read the following return conditions carefully before returning your item:
Return requests must be submitted within 7 days of receiving the merchandise.
The merchandise must be in pristine condition, unused or undamaged, with the original packaging intact.
All accompanying accessories, warranty cards, manuals and other relevant documents must be complete and returned together.
Returns will be subject to shipping charges, and returns not caused by quality issues will require the customer to bear 20% of the production and shipping costs
If you meet the above return conditions and decide to return the item, please follow the steps below:
Within 7 of the return request at 发送电子邮件至support@gooob.com and provide the following information:
Order number
Item name and quantity
Reason for return and detailed description
Our customer service team will respond as soon as possible after receiving your return request with further instructions and a return address.
Upon receipt of the return address, please package the merchandise securely and include the relevant information provided in the return request.
Send the returned merchandise back to the specified return address via a reliable logistics service of your choice.
We will process your refund as soon as we receive the returned merchandise and confirm that it is eligible for return.
Refunds will be made according to your original payment method, usually within a few business days of processing confirmation.
Precautions
Please ensure that you retain the relevant waybill number and tracking information during the return process so that you can track the status of your return.
Before the returned item arrives, we recommend that you keep photos of the item and related documents as a backup.
If you have any questions about the return policy or the return process, please feel free to contact our customer service team. We will be happy to answer your questions and provide assistance as necessary.
Customer service contact email: support@gooob.com
Thank you again for choosing Gooob and we look forward to providing you with an excellent shopping experience and great customer service!
For your protection and to provide a smooth return process, please read the following return conditions carefully before returning your item:
Return requests must be submitted within 7 days of receiving the merchandise.
The merchandise must be in pristine condition, unused or undamaged, with the original packaging intact.
All accompanying accessories, warranty cards, manuals and other relevant documents must be complete and returned together.
Returns will be subject to shipping charges, and returns not caused by quality issues will require the customer to bear 20% of the production and shipping costs
If you meet the above return conditions and decide to return the item, please follow the steps below:
Within 7 of the return request at 发送电子邮件至support@gooob.com and provide the following information:
Order number
Item name and quantity
Reason for return and detailed description
Our customer service team will respond as soon as possible after receiving your return request with further instructions and a return address.
Upon receipt of the return address, please package the merchandise securely and include the relevant information provided in the return request.
Send the returned merchandise back to the specified return address via a reliable logistics service of your choice.
We will process your refund as soon as we receive the returned merchandise and confirm that it is eligible for return.
Refunds will be made according to your original payment method, usually within a few business days of processing confirmation.
Precautions
Please ensure that you retain the relevant waybill number and tracking information during the return process so that you can track the status of your return.
Before the returned item arrives, we recommend that you keep photos of the item and related documents as a backup.
If you have any questions about the return policy or the return process, please feel free to contact our customer service team. We will be happy to answer your questions and provide assistance as necessary.
Customer service contact email: support@gooob.com
Thank you again for choosing Gooob and we look forward to providing you with an excellent shopping experience and great customer service!